Information regarding shipping, returns, size exchanges and refunds.
Shipping & Returns
Shipping
Orders are generally dispatched within 48 hours after payment has been received.
All orders are shipped with tracked delivery. Once your order has been dispatched, you will receive a tracking number allowing you to follow your parcel online.
Shipping costs include packaging, order preparation and transportation fees.
Return Policy
You have 14 days from the date of delivery to return an item that does not meet your expectations.
Before returning any item, please contact us by email or phone to inform us of your request.
Returned items must be:
- Unworn
- Unwashed
- In perfect condition
- Accompanied by information allowing us to identify the order (invoice, order number or customer details)
Return shipping costs are the responsibility of the customer.
The return address is indicated on your invoice and can also be provided upon request.
Size Exchanges
France and European Union
If you require a different size, please indicate this when submitting your return request.
Upon receipt of the returned item and subject to availability, we will dispatch the replacement size.
Return shipping costs remain the responsibility of the customer.
The shipment of the replacement item is offered by Luberone.
Countries Outside the European Union
For orders shipped outside the European Union (United Kingdom, Switzerland, United States, Canada, Australia and other non-EU countries), size exchanges are not available.
This policy helps avoid customs duties, import taxes and administrative fees that may apply to international exchanges.
Refunds
If you prefer a refund, it will be processed once the returned item has been received and inspected.
Refunds will be issued using the same payment method used for the original purchase.
For orders shipped outside the European Union, shipping charges, customs duties, import taxes, clearance fees and any other costs associated with the return remain entirely the responsibility of the customer.